COVID-19: AST Update

1. Please visit astfinancial.com/ca-en

2. Click on "Login"

3. Select "Investors"

4. Click "Login" under Investor Central

Before you can reset your password, you need to retrieve your Investor Central ID.

1. Click here to retrieve your Investor Central ID

2. Use the "Forgot ID" link on the login page

3. Click "Forgot Password" on the password entry screen after entering your ID

To download tax forms, please:

1. Log into your Investor Central account

2. Click "View Documents" and then retrieve the applicable tax form

A. If your shares are represented by physical stock certificates, contact a broker of your choice

1. Log into your Investor Central account

2. Select "Retrieve a DRIP Form" from the Dividend Reinvestment page

We recommend obtaining a signature guarantee from a stockbroker or a financial services company that uses a medallion guarantee. The next best source for signature guarantees is a major chartered bank.

According to established industry practice, transfer agents can accept signature guarantees from:

A. Members of a recognized medallion guarantee program:

• Securities Canadian Stock Transfer Agents Medallion Program (STAMP)
• Stock Exchanges Medallion Program (SEMP)
• New York Stock Exchange, Inc. Medallion Signature Program (MSP)

B. Major Canadian Schedule I Chartered Banks. Note: you must confirm if the bank belongs to the Medallion Guarantee program.

1. Please complete an Electronic Payment Request Form

2. The completed form can be mailed to the address listed on the form along with a copy of cheque/void cheque

3. Alternatively, you can scan or email the form to [email protected] or fax 1-888-249-6189

Log into Investor Central to:

• Change address
• Replace a lost or stolen certificate
• Replace a lost or stolen check
• Get account balance letter
• Sell shares
• Enroll in a dividend reinvestment
• Get copies of tax forms, statements, and other mailings
• Certificate book or plan shares
• View account details

1. Please visit astfinancial.com/ca-en

2. Click on "Login"

3. Select "Investors"

4. Click "Login" under Employee Central

You will need your Participant ID provided to you in your AST welcome letter to reset your PIN. Once you have your Participant ID, then proceed to reset your PIN.

1. Click "Forgot Your PIN" on the Login screen after entering your Participant ID and Ticker Symbol

To download tax forms, please:

1. Log into your Employee Central account

2. Click on "Communications", and select "Tax Documents" to download tax forms

1. Log into your Employee Central account

2. From the Employee Central landing page, click on the appropriate "Stock Purchase Program" or "Equity Award" menu, and then click on the "Other Actions" link

3. Select "Manage Shares" from the menu, then select "Sell Shares"

4. Make sure to add your banking information under "Manage Proceeds" to receive your net proceeds via Direct Deposit before submitting your transaction

1. Log into your Employee Central account

2. From the Employee Central landing page, click on the "Stock Purchase Program" or "Equity Award" menu. Select the applicable plan, and then click on the "Other Actions" link.

3. Click on the "Manage Proceeds" menu on the top navigation bar and select "Direct Deposit"

4. Select the button "Create Direct Deposit" and click "Continue". If you do not have a Canadian Bank Account, then after executing a sale, you can complete an outgoing wire transfer form and email it to [email protected]. The form is located online under "Plan Documents" and/or "Document Library".

5. Enter your Canadian Bank Account Details and select "Default Proceed" to make it your default method of payment and click "Continue"

6. Review your Bank Account Details, enter your PIN and click "Submit" to confirm

Almost all Employee Plan functions are available online within Employee Central.

Some helpful hints for Employee Central:

To avoid any potential delays in mail handling, we recommend using Direct Deposit for both incoming and outgoing funds, which is at no additional cost to you.

Please set up your Direct Deposit information before you start any transaction:

A. Please note, in addition to setting up your banking information, you will need to select "Reverse EFT" to make a payment for the option cost and tax for cash exercise, and "Default Proceeds" to make Direct Deposit for funds you will receive as the default form of payment to your Canadian Bank Account

B. If you want to eliminate receipt of physical checks related to Dividends, you may want to consider Direct Deposit or Dividend Reinvestment if it is available in your plan