SHAREHOLDER CENTRAL
LOGIN HELP

• I am a US-Citizen living abroad. I have my Social Security Number certified on my account, but the website will not allow me to register as a US Shareholder. Why?

  A US Citizen living abroad must register as a Non-US shareholder with a PIN number.

  Please call our Shareholder Services at 1-718-921-8124, (or 1-888-999-0032 if calling from the US).

• How do I create/register a new account?

  Go to the Shareholder Registration page to register a new account.

  Download step-by-step instructions for registering a new account.

• What if I am unable to register my account?

  There could be multiple reasons;

  (a) The social security number/tax ID number entered does not match our records

  (b) The account number entered does not match our records

  (c) The pin number entered is incorrect (only applicable to non-US shareholders)

  Please contact AST Shareholder Services at 1-888-999-0032, (1-718-921-8124 if outside USA), or email [email protected] to verify the account information. *Please do not share account details via email.

• Why can't I login?

  The two most common reasons that prevent people from logging into Shareholder Central are:

  1. You are using an incorrect Username or Password. To recover your correct Username or Password, click “Forgot Username” or “Forgot Password” on the Shareholder Central login page.

  2. You may have more than one Username and Password and are using an incorrect combination.

  You can also download the list of the other most common technical issues for tips to successfully resolve the issues quickly.

• What if I tried everything and I still can’t login?

  If you continue to experience issues, please contact Shareholder Services at 1-888-999-0032, (1-718-921-8124 if outside USA), or email [email protected]" to verify the account information. Please do not share account details via email.

• I forgot my password.

  *Before you can reset your password, make sure you know your Shareholder Central username. Don’t know it? Retrieve your Shareholder Central username first.

  1. Go to the Shareholder Central login page.

  2. Click on “Forgot Password” and enter your Username that was created during the registration process in the Username box and click “Send Request”.

  3. The system will send you a onetime passcode via email.  Once you verify the onetime passcode, you will be able to set a new password.

  If you are still having trouble logging in, please call Shareholder Services at 1-888-999-0032, (1-718-921-8124 if outside USA), or email [email protected] to verify the account information. Please do not share account details via email.

• I forgot my username.

  1. Visit the Shareholder Central login page and click “Forgot Username”.

  2. Enter your email address and click “Send Request”

  3. Your Username(s) will be emailed to your primary email address on file.

Call center wait times can be long, so we offer these solutions to the most commonly asked questions. If you are unable to find the solution to your problem, you can request help by phone at (888) 999-0032, (or 1-718-921-8124 if outside USA), or by email at [email protected]

For your information security, please do not share account details via email.