SHAREHOLDER CENTRAL
LOGIN HELP

• I am a US-Citizen living abroad, I have my SSN certified on my account, but the website will not allow me to register as a US Shareholder. Why?

  A US Citizen living abroad must register as a Non-US shareholder with a PIN number.

  Please call AST Shareholder Services at 1-888-999-0032, (or 1-718-921-8124 if outside USA).

• How do I create/register a new account?

  Go to the Shareholder Registration page to register a new account.

  Download step-by-step instructions for registering a new account.

• What if I am unable to register my account?

  There could be multiple reasons;

  (a) The social security number/tax ID number entered does not match our records

  (b) The account number entered does not match our records

  (c) The pin number entered is incorrect (only applicable to non-US shareholders)

  Please contact AST Shareholder Services at 1-888-999-0032, (1-718-921-8124 if outside USA), or email [email protected] to verify the account information. *Please do not share account details via email.

• Why can't I login?

  The two most common reasons that prevent people from logging into Shareholder Central are:

  1. You are using an incorrect Unique ID. To recover your Unique ID, follow the steps under "Forgot Something?"

  2. You are using the correct Unique ID, but attempting to login to the wrong portal. Your Unique ID for Shareholder Central will be different from your Unique ID for Employee Central and other portals. If you cannot remember your Unique ID for Shareholder Central;, recover your Unique ID by following the steps under "Forgot Something?"

  There are also technical reasons people are unable to login. Download the list of most common technical issues that are easily resolvable on your own.

• What if I tried everything and I still can’t login?

  If you continue to experience issues, please contact AST Shareholder Services at 1-888-999-0032, (1-718-921-8124 if outside USA), or email [email protected] to verify the account information. *Please do not share account details via email.

• I forgot my password.

  *Before you can reset your password, make sure you know your Shareholder Central Unique ID. Don’t know it? Retrieve your Shareholder Central Unique ID.

  1. Go to Shareholder Central.

  2. Enter your Unique ID that was created during the registration process in the Unique ID box and click Continue.

  3. Under the Password box, click on “Forgot your password?”

  4. The system will prompt you for the security questions you setup during the second part of the registration process. If you answer all three questions correctly, a temporary password will be emailed to your primary email address.

  If the system does not prompt you for security questions, that means the second part of the registration was never completed. Please call AST Shareholder Services at 1-888-999-0032, (1-718-921-8124 if outside USA), to request a temporary password.

• I forgot my Unique ID.

  1. Go to Shareholder Central.

  2. Under the Unique ID box click on “Forgot Unique ID?” and you will be asked to enter your email address and click Submit.

  3. Your Unique ID will be emailed to your primary email address used during the registration process.

Call center wait times can be long, so we offer these solutions to the most commonly asked questions. If you are unable to find the solution to your problem, you can request help by phone at (888) 999-0032, (1-718-921-8124 if outside USA), or by email at [email protected]

*Please do not share account details via email.